Proactive vs Reactive IT

There are several companies that offer different types of IT services, and you’ve probably come across these terms: Proactice IT and Reactive IT. What do these terms mean and how do they differ from each other? If you would choose a service, which should you avail of?

Proactive IT Services revolve around the objective of preventing IT problems in the future. For example, placing filters and firewalls to prevent virus attacks. Another example o this type of service is regular IT check ups to make sure that all servers and networks are in top running condition. Proactive IT saves you from the hassle and the cost associated with server downtime and IT problems.

Reactive IT is commonly known as firefighting because you try to contain the damage caused by the problem. It is based on a break/fix model. For example, protecting and salvaging files unaffected by the virus attack. Reactive IT is a trend of the past, when businesses don’t know better. Now business owners are starting to realise that reactive IT costs way more than proactive IT in the long run. Exact figures are hard to share but research has proven that maintaining a reactive IT management is more expensive to maintain than a proactive one.

However, Corptek believes that a good IT should be a mix of these two. The focus of Corptek IT is to make sure that your technology is running smoothly. We align your IT objectives to your business objectives so we can give you the full support that you need.

What are benefits of a mixed IT system?

  1. Less down time
  2. Faster deployment of new processes
  3. Back up strategy in times of crisis
  4. Receives fewer support calls
  5. Increased end user satisfaction
  6. Efficient service delivery the business demands
  7. Increased staff moral

To learn more about our IT strategies, call our experts at (number) so we can discuss how you can run your business with the best IT package.